5 Leadership Tips For Marketers

Being a leader is a big job, but what does it mean to be a great leader? And how will it transfer into your marketing efforts?

5 Leadership Tips For Marketers

1. Lead by example

You need to show up and lead in how you work. You will not be an effective leader if you talk a big game but don’t do anything.

If you promise to do something, do it. If you offer to explain something, explain it.

Show your employees how effective you are by how much you do (versus just saying what you do). This translates into your marketing efforts when your business follows through on its promises.

When customers see you are a person of your word, it makes a big statement.

2. Be humble

When someone does something above and beyond, acknowledge them. Don’t always talk about yourself. This is true in marketing too.

Show the customer what you can do to help them, rather than just bragging about your achievements.

3. Take care of yourself

Take part in a hobby that might introduce you to new people and prospects.

Make sure you are getting enough rest so that you are refreshed.

One study found that 45% of adults with less than eight hours of sleep were irritable, 52% lost their patience, and 40% felt overwhelmed.

When you aren’t rested, it’s hard to come up with new ideas for your business, and it’s hard to enjoy yourself.

4. Strategic thinking is a must

To be an effective leader, you must have a vision for where you want to go and what you want to accomplish. This is also true in marketing. You need to know what you hope to achieve with each piece you send.

A strategy fails because it’s not defined and communicated well.

Leaders must understand the company’s business goals and align the marketing department to meet and exceed those objectives.

5. Be comfortable being uncomfortable

In business, you must go with the flow and be flexible with situations. No one could have predicted the COVID-19 pandemic, but it impacted all of us.

Businesses need to be able to come up with new strategies when things change.

This is the case in marketing as well, as we need to shift our marketing to reach our audience where they are.

There are so many facets to being a great leader and marketer, and these are only a few. We want to help you continue to be the proactive leader you are.

That’s why we want to team up with you to produce your best marketing products ever.

Contact us today to get started!

Customer Service Excellence for Team Members

Excellent customer service is an essential aspect of your most valuable asset: your customers.

Customer service is so vital that it can be a powerful competitive advantage. 70% of Americans have spent more money on better service, according to Forbes. 

Excellent customer service is not solely for the customer service representatives. Instead, everyone on the team should practice exceptional customer service because every job ultimately affects the customer. 

Below is a list of concrete ways your team members can exceed your customer’s expectations.

Customer Service Excellence: Hire Smart

Certain personalities and strengths are better suited for customer service jobs. Hiring the right people will set the company and employees up for success. 

When hiring, look for people who excel in the following traits. 

• Problem-solving. Give the interviewee a scenario and ask how they would proceed.
• Communication. Ask the interviewee to explain a complex topic.
• Listening. Tell the interviewee a little bit about yourself and the company. Check to see how much they retained.
• Time management. Ask them about a time in their life when they were very busy and how they got through it.
• Empathetic. Ask the interviewee about a time they saw someone hurting and how they reacted.
• Attentive. Gauge how attentive they are at the interview.
• Patient. Ask them to wait a little bit before or during the interview.
• Curious. Ask them if they have any questions for you about the company. Gauge their natural curiosity.

Hiring the right people gets you off on the right foot. After hiring customer service-oriented people, training will further define their natural skills. 

Customer Service Excellence: Training

Training creates more knowledgeable and skilled team members. 

The more trained and knowledgeable your team members are, the happier your customers will be. Happier customers are more likely to create word-of-mouth advertising, which is the most effective form of advertising: 5 times more powerful than paid ads. 

Training and development can take on various forms. 

• Hire a trainer. Find a professional who excels in teaching customer service skills. Pay them to come to talk to your team members.
• Do it yourself. Research ways your company can improve customer service. Ask your customers what they’d like to see. Share your findings with your team members at a meeting.
• Online courses. Direct, or if it’s in the budget, subsidize your employees to take online courses to help them improve their customer service.
• Mentor-mentee programs. Pair a more experienced staff member with a less experienced one. Have them get together to share information and tactics that have helped them.

Whichever route you choose, you’ll see the benefits pay off in higher customer satisfaction and improved customer relationships.  

Customer Service Excellence: Customer Relationships

Encourage employees to develop positive customer relationships. 

Keep it natural. Try asking customers questions about themselves. Some just want to get in and out. But others enjoy talking and will appreciate the opportunity. If you remember the customers’ names and the stories they tell, they’ll be happier and more loyal. 

Further, increase customer relationships by sending customers birthday gifts or cards. Companies that prioritize emotional connections with customers do better in the long run, outperforming their competitors in sales by 85%. 

Customer Service Excellence: Let Customers Help Themselves

71% of consumers reported wanting to solve customer service issues independently. 

Counterintuitively, some of the best customer services you can provide are the gifts of not needing customer service. By providing efficient, straightforward methods for customers to solve their own issues, the customers leave happy. 

There are a couple of ways to accomplish this. 

• Q&A page with answers to the most commonly asked questions.
• Information. By providing relevant information in a convenient place, such as a brochure, you can proactively prevent frustrated customers by providing all the information they need beforehand. 

Customer service is one way your business can stand above the rest. If you do it well, profits will increase. 

We know customer service can be tricky because of the wide range of inquiries and emotions. However, we’re here to help you with our excellent printing services. For example, we've got you if you need promotional products for a birthday gift, birthday cards, or informative brochures!